Question 1

How do I sign up?

Accepted Answer

Visit storagehero.io and tap Get Started. Enter your phone number to create an account. You can also download the StorageHero app.

Question 2

What is a Vessel?

Accepted Answer

A Vessel is our smart reusable container with GPS tracking, an electronic lock, and NFC authentication. It's the container your stuff is stored and transported in.

Question 3

How big is a Vessel?

Accepted Answer

About the size of a large storage tote — the kind you buy at Walmart or Target for seasonal stuff. Fits winter coats, books, small electronics, sporting equipment, shoes, and more.

Question 4

Do I need the app?

Accepted Answer

The app gives you the best experience for dispatching, tracking, and managing your Vessels. You can also manage your account via the website.

Question 5

What can I store?

Accepted Answer

Anything that fits in a large storage tote. Common items: seasonal clothing, books, collectibles, sporting equipment, small electronics, documents.

Question 6

How long can I keep a Vessel?

Accepted Answer

As long as you'd like. Your subscription keeps your Vessel stored securely. There are no time limits.

Question 7

Is my stuff insured?

Accepted Answer

Yes. Every Vessel is insured during storage and transit. Your items are protected from the moment they're packed.

Question 8

Where is my stuff stored?

Accepted Answer

At a secure partner location in Texas. Your Vessel is GPS tracked 24/7 and electronically locked.

Question 9

How fast is retrieval?

Accepted Answer

Same day in most cases. Request retrieval in the app or website, and a courier brings your Vessel to your door.

Question 10

How much does a dispatch cost?

Accepted Answer

About $10 per dispatch, depending on distance. The courier fee covers pickup or delivery by Uber Direct or Frayt.

Question 11

Can I do a partial retrieval?

Accepted Answer

Yes. When your Vessel arrives, take out what you need and dispatch it back to storage. You only pay for the courier trips.

Question 12

How much does StorageHero cost?

Accepted Answer

StorageHero costs $22/month: $15/month to Vessel Network (covers your Vessel, GPS tracking, insurance, and electronic lock) plus $7/month to StorageHero for secure storage at a partner location. There's also a one-time $15 activation fee when you first join StorageHero.

Question 13

Can I pause my subscription?

Accepted Answer

Yes. Contact us to pause. Storage fees are paused while inactive, but your Vessel stays secure.

Question 14

What about the deposit?

Accepted Answer

A $100 hold is authorized on your card when you get a Vessel. It's not charged — it's released when your Vessel is returned in good condition.

Question 15

How do I cancel?

Accepted Answer

You get a 14-day grace period. Retrieve your items, return all Vessels, and your subscription ends cleanly. No hidden fees.

Question 16

Is my Vessel tracked?

Accepted Answer

Yes. GPS tracking 24/7 — you can see your Vessel's location anytime in the app.

Question 17

How is it locked?

Accepted Answer

Electronic lock with NFC authentication. Only you can unlock your Vessel using your phone. No padlocks, no keys.

Question 18

What if something breaks or gets damaged?

Accepted Answer

All Vessels and their contents are insured. Contact us and we'll resolve it.

Frequently Asked Questions

Getting Started

Storage

Retrieval

Billing

Safety & Security